Wednesday, April 24, 2013

Would you buy a cup of coffee for a stranger?

A couple of blog posts ago I talked about the 'pay what you can' model that was being rolled out by Panera. Then today I came across a video on the BBC about the concept of Suspended Coffees. First started in Naples, the idea is that consumers can buy an extra or 'suspended' coffee for someone in need. Just like the 'pay what you can' model, it's a simple way to enable consumers to do something good as part of their everyday routine. It has certainly inspired Starbucks, which recently announced that it will shortly be rolling out a version of the Suspended Coffee scheme in the UK. However, whilst the original scheme was based entirely on trust - recipients of Suspended Coffees didn't need to prove that they justified the gift - Starbucks is retaining some control through partnering with the charity Oasis. For each Suspended Coffee purchased, Starbucks will make a donation to Oasis and coffees to the value donated will be distributed through the charity's community hubs around the country.

It's great that Starbucks is taking the Suspended coffee idea and using its size, scale and influence to take it to  huge numbers of people around the world. My only question is whether, by formalizing the model through a more conventional charity partnership, the idea loses some of its magic? We shall see... In the meantime, look out for Suspended Coffees in a Starbucks near you.


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